About Hotkey Boston
A dependable IT team for Boston businesses, without the payroll of building one.
What Hotkey Boston Does for You
Hotkey Boston looks after the technology of offices across Boston, Cambridge and the surrounding towns: the help desk your staff call, the security protecting client data, the backups that bring you back after a flood or a cyberattack and the network that holds everything together.
You work with one team, pay one monthly fee per user and have one place to ask. Most requests are solved remotely within minutes, and a technician visits when hardware, Wi-Fi or cabling needs attention. See how managed IT services work.
Who We Work With
Most clients have between 5 and 150 employees: law and investment firms in the Financial District and Back Bay, biotech and software teams in Kendall Square, practices around Longwood, architects in the Seaport and growing companies along Route 128.
How Working Together Looks
- A free IT assessment and written summary before anything is signed
- A per-user quote that lists everything included
- One named contact who knows your office
- A short monthly report in plain English
- Documentation that stays yours, whatever happens
How We Write Our Guides
Guides on the Hotkey Boston blog are written by our editorial team together with working technicians. They come from real support work, are checked before publishing and are updated when prices, tools or rules change.
Owen Gallagher
Editorial Director
Owen leads the Hotkey Boston editorial team and works with our technicians to turn real tickets, office moves and security reviews into practical guides for Boston business owners. Raised in Massachusetts, he has spent more than 15 years in IT services, starting on a help desk in Cambridge and later running network and support projects for law firms, research groups, clinics and investment firms from Back Bay to Route 128. He holds Microsoft 365 and CompTIA Security+ certifications. These days he is especially interested in how AI tools like Microsoft Copilot can help small teams without exposing client data, and every guide he writes is checked by a working technician before it goes live.
Get in Touch
Email hello@hotkeyboston.com or book a free IT assessment and you hear back right away.
See Where Your IT Stands Before You Commit
A free assessment shows what works, what is risky and what it would cost to fix.